Refund Policy

At TypoNi Services (“TypoNi Services,” “we,” “us,” or “our”), we are committed to providing reliable and professional technical services. This Refund Policy explains the circumstances in which a refund may be requested and how refund requests are reviewed and processed.

By purchasing or using our services, you acknowledge and agree to the terms described below.

1. Refund Eligibility

1.1 Eligible Services

Refunds may be considered for certain services depending on the nature of the work, the stage of completion, and the circumstances surrounding the request.

Not every service is eligible for a refund. Eligibility may vary based on the type of service purchased, the amount of work already completed, and whether any third-party costs or resources have already been used.

1.2 Digital and Technical Services

Because TypoNi Services primarily provides digital and technical services, work may begin shortly after an order is confirmed.

Services may include, but are not limited to:

• Website development
• WordPress services
• OpenCart services
• Server setup and configuration
• Linux administration
• SSL installation and configuration
• Security services
• Troubleshooting
• Bug fixing
• Custom development
• Technical consultancy

Once substantial work has been completed or a service has been fully delivered, a full refund may not always be available.

2. Refund Requests

2.1 Request Timeframe

Customers should submit a refund request within 7 days of the service completion date.

Requests submitted after this period may not be eligible for consideration unless exceptional circumstances apply.

2.2 How to Submit a Refund Request

To request a refund, please contact TypoNi Services and provide:

• Your full name
• Email address
• Order or invoice number
• Service purchased
• Date of purchase or completion
• A clear explanation of the reason for the refund request
• Any supporting information or evidence relevant to the issue

Refund requests should be sent to:

Email: info@typoniservices.com

We recommend providing as much information as possible so that we can review your request efficiently.

3. Refund Review and Decision

3.1 Review Process

Once a refund request is received, our team will review the circumstances, including:

• The original agreed scope of work
• The amount of work already completed
• Whether the service was delivered as agreed
• Any communication between the customer and TypoNi Services
• Whether revisions or corrective work were offered
• Any third-party expenses already incurred

3.2 Refund Decision

We will notify the customer of the outcome of the refund review within a reasonable period.

If approved, we will confirm:

• The approved refund amount
• Whether the refund is full or partial
• The payment method used for the refund
• The expected processing timeframe

4. Refund Processing

Approved refunds will normally be processed within 3 business days after approval.

Where possible, refunds will be returned using the original payment method.

The time required for funds to appear in the customer’s account may depend on the bank, card provider, payment gateway, or other payment service involved.

5. Non-Refundable Services

Some services may be non-refundable or only partially refundable, including where:

• The service has already been fully completed and delivered
• A custom or personalized service has been completed according to the agreed requirements
• Work has substantially progressed before the refund request
• Digital files, software, licenses, or credentials have already been delivered
• Third-party fees, hosting fees, licenses, domains, subscriptions, or similar expenses have already been paid
• The customer changes their mind after work has begun
• The customer fails to provide required information, files, credentials, or access necessary to complete the service
• The issue results from changes made by the customer or a third party after delivery
• Additional work is requested outside the original agreed scope

Any service specifically described as non-refundable before purchase will also be excluded from refund eligibility.

6. Partial Refunds

In some cases, TypoNi Services may approve a partial refund.

A partial refund may be appropriate where:

• Part of the agreed work has already been completed
• Some services were successfully delivered while others were not completed
• Non-refundable third-party expenses have already been incurred
• The parties mutually agree to conclude the project before full completion

The refund amount will be determined based on the circumstances of the individual order.

7. Revisions and Corrective Work

If a delivered service does not meet the originally agreed requirements, we encourage customers to contact us before requesting a refund.

Where appropriate, TypoNi Services may first offer reasonable corrective work or revisions to resolve the issue.

Requests for new features, additional work, or changes outside the original agreed scope are not considered corrections and may require an additional quotation.

8. Customer Responsibilities

To allow us to properly review a refund request, customers may be required to:

• Provide relevant order information
• Explain the issue clearly
• Supply supporting screenshots or evidence where necessary
• Allow reasonable access to investigate technical issues
• Cooperate with troubleshooting or corrective work

Failure to provide necessary information may delay or prevent us from completing the refund review.

9. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact TypoNi Services first so that we have an opportunity to investigate and resolve the matter.

Submitting a payment dispute or chargeback without first attempting to resolve the issue with us may delay the resolution process.

10. Changes to This Refund Policy

TypoNi Services may update this Refund Policy periodically to reflect changes to our services, business practices, or legal requirements.

Any updated version will take effect when it is published on our website.

We encourage customers to review this policy periodically.

11. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact:

TypoNi Services
Email: info@typoniservices.com
Website: typoni.com

By purchasing or using our services, you acknowledge that you have read and understood this Refund Policy.